Free webinar: How to manage delicate patient situations with diplomacy, tact

A March 12 webinar will
offer dentists and team members real-life solutions for managing
delicate patient situations, such as cancellations and no shows,
provide tips for managing phone calls from prospective patients and
guide you through the right way to dismiss patients from the
practice.

The free webinar, called GPS Managing Patients Webinar: You Want
Me to Say WHAT to a Patient?! How to Resolve Delicate Patient
Situations with Tact and Diplomacy, will be from noon-1 p.m.
Central time. The program is sponsored by the ADA Council on Dental
Practice.

“Every practice can benefit from a refresher course on
handling the types of conversations that no one wants to have,”
said Dr. Nima Aflatooni, chair of the council’s Practice
Management Subcommittee. “Shifting the focus of these discussions
so they’re patient-centric can be a real game-changer.”

It is the seventh in a series of webinars based on content from
the ADA’s Guidelines for Practice Success (GPS) modules and
recaps some of the information available in the GPS module on
Managing Patients, which features more than 40 articles and
original resources and can be accessed at
ADA.org/gps. That webpage also includes links to GPS modules on
Managing Finances, Managing Marketing, Managing the Dental Team,
Managing the Regulatory Environment and Managing Professional
Risks. Webinars on other GPS topics are available for on-demand
streaming at Success.ADA.org.

After the course, the participant should be able to:

  • Create and foster a practice culture that’s authentic and
    patient-driven.
  • Manage delicate conversations with patients with sensitivity
    and professionalism.
  • Develop business and communications protocols that enhance
    production.

Register
here. Attendees may be eligible for one hour of continuing
education credit through the ADA Continuing Education Recognition
Program.

The program will be presented by Denise Ciardello, past
president of the Academy of Dental Management Consultants, and an
entrepreneur, professional speaker, published author and cofounder
of Global Team Solutions (GTS), a practice management-consulting
firm; and Dr. Pamela Porembski, director of the ADA Council on
Dental Practice in the Practice Institute.

https://ift.tt/2J831ON

from General Dentist Hammond, Louisiana https://ift.tt/2F749OE



from Orthodontist WordPress https://ift.tt/2ETkZ1W

Comments

Post a Comment

Popular posts from this blog

Tips for Teething Babies

Teething – a painful yet necessary milestone in your baby’s early life. Though every child is different, many experience similar signs of teething. Many of us at Charlotte Pediatric Dentistry are parents, too, so we know what you and your little one are going through. We’ve come up with some tips to help making the teething months a little more bearable. How to tell your baby is teething The signs of teething are unmistakable, though some babies manage to go through the teething phase without any real pain or symptoms. Here are a few common signs of teething: Excessive drooling Low grade fever (less than 101 degrees) Gum rubbing Chewing and biting on any object they can – clothes, toys, fists, etc. Increased irritability Outer mouth rash (caused by excess drooling) A common mistake many of us make is to chalk up almost all symptoms to teething. If your baby’s fever is accompanied by runny nose, cough, noticeable ear pain, or anything else out of the ordinary, note that the...
Read more

A Parent’s Guide to Fluoride

There are plenty of things to worry about as a parent, and your children’s teeth shouldn’t be one of them. As your children develop teeth, it’s important to start thinking about how to help care for them. In addition to brushing and flossing regularly, parents should make sure that children are using fluoride to prevent tooth decay . What is fluoride? Fluoride is a mineral found in natural water sources. It is the ionic form of the trace element fluorine, commonly found in the environment, leaching from soil and rocks into groundwater. Why is fluoride important for dental health? When delivered systemically and used topically, fluoride is a safe and effective agent that can be used to prevent tooth decay and dental cavities. Topical fluoride strengthens teeth already in your mouth, while systemic fluorides are ingested and become incorporated into forming teeth. This is why fluoride protection is important for kids of all ages. In most communities, fluoride is added ...
Read more

Understanding Dental Coverage for Your Child

Image
Understanding dental insurance can be quite a hassle, but we know it is essential to keep your children’s smiles healthy. Not every plan is the same, and learning about your insurance coverage isn’t always a simple task. If you’ve been left scratching your head about your dental insurance plan and how it applies to your family, keep reading. Read Your Explanation of Benefits It might seem daunting to sift through the giant stack of paperwork you receive when you sign up for benefits, aka: your explanation of benefits. However, it is inherently necessary if you are going to thoroughly understand your coverage. You won’t be able to ask the right questions if you don’t know where to start. Reading your explanation of benefits is a good place to begin. Doing so will allow you to form plan-specific questions. Get Familiar With Insurance Vocabulary Oftentimes, the most difficult part of understanding dental insurance is the vocabulary. In order to understand your coverage, you need to u...
Read more